FAQs
Returns & Refunds
You can return items within 90 days of purchase. Items must be in their original packaging with all parts and instructions included. If you received a free item with your order, it must also be returned in a new, unused condition. If the item is not in good condition, the full price of the item will be deducted from your refund.
Please note that Flash Sale items cannot be returned.
The return process typically takes between 1-2 weeks. A return shipping fee of $9.99 will be deducted from your refund and credited back to you. Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.
Please note that original shipping costs and customs charges are non-refundable.
The exchange process takes between 1-2 weeks, including the time it takes for the item to arrive at our warehouse. No shipping fees will be deducted from your exchange. Once received and inspected, we will process your exchange and ship your order to the original address provided.
If your order arrives with defects or is damaged, you have 90 days to return or exchange it. The item must be in its original packaging and include all parts. A $9.99 shipping and handling fee will apply if you choose to return your order.
If these conditions are not met, the return request will not be processed.
If your order arrives with defects or is damaged, you have 90 days to return or exchange it. The item must be in its original packaging and include all parts. A $9.99 shipping and handling fee will apply if you choose to return your order.
If these conditions are not met, the return request will not be processed.
To return or exchange an item, follow these steps:
Click here to begin the process
Use your order number to select the items you want to return or exchange.
Review and submit the request.
Print the return label, attach it to the package, and drop it off at your local carrier.
If you are processing an exchange, the new item will be shipped once we receive your original item.
Shipping & Delivery
Yes, you can update your shipping address before your order ships from our warehouse. To do this, simply contact our customer service team at [email protected]. Please note that once the order has shipped, the address cannot be changed. We are not responsible for lost or misdelivered shipments due to incorrect address information, and refunds are not provided for packages confirmed as delivered by the carrier.
We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.
We ship through FedEx, DHL, and USPS.
Delivery usually takes 3-7 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.
Yes, we offer free shipping on orders over $99. For orders under $99, a shipping fee of $4.99 applies.
If your tracking link shows the package as delivered but you have yet to receive it, check with household members and neighbors, as well as around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or stolen packages confirmed as delivered by the carrier.
Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office.
No, Dr. Ming is an online-only store. Make purchases through our website www.drmingtea.com to avoid counterfeit products.
Customers have a window of 7 days from the delivery date to report a lost package. Reports made after this period will not be eligible for investigation or compensation.
We do not process refunds for lost or stolen packages confirmed as delivered by the carrier. Dr. Ming Tea is not responsible for these packages.
We reserve the right to review cases at our discretion based on individual circumstances. If you believe your situation warrants further review, please contact our Customer Care Team at [email protected] for assistance.
Payments
Your payment and personal details are always secure with us. We use SSL (Secure Sockets Layer) software to encrypt all sensitive information, such as credit card numbers, names, and addresses, ensuring that they remain protected.
We accept debit/credit cards, PayPal, GooglePay, CashApp, and installment options via AfterPay and Shop Pay (Affirm). Payment options available in your country will be displayed at checkout.
For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay or AfterPay, you'll receive an invoice with payment details within 24 hours.
What you’re seeing is likely an authorization hold by your bank to ensure you have sufficient funds. This hold will be released once the payment is processed successfully.
Clear your browser’s cookies and cache, close all tabs, and try again. If issues persist, take a screenshot or short video of the problem and contact us for assistance.
To pay with a gift card:
Add items to your cart and proceed to checkout.
Enter the gift card code in the “Discount code or gift card” box.
Click apply, then continue to payment.
If the purchase exceeds the gift card balance, use another payment method for the remaining amount.
To apply a promo code to your order, follow these steps:
Add items to your cart and proceed to checkout.
Enter the promo code in the “Discount code or gift card” box.
Click apply, then continue to payment.
Promo codes must be entered at checkout and cannot be applied afterward. Only one code can be used per order, and some codes have specific conditions.
If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision is reached by the bank.
Subscription Program
When you sign up for a Dr. Ming Subscription, you'll be charged automatically for each order until you either cancel or pause your subscription.
No, it's up to you to manage their subscription and skip unwanted orders. Changes must be made four days before the next shipment to pause, skip, or delay the order. Otherwise, the products will be shipped as scheduled.
Yes, simply email our Customer Care Team at [email protected] to adjust the frequency of your shipments.
Yes, simply email our Customer Care Team at [email protected] at least four days before the next shipment to pause your subscription.
Yes, you can cancel or pause your subscription anytime. Just request any changes at least four days before your next order date. We also send a reminder email five days before your scheduled ship date for adjustments.
To cancel your subscription, you must email our Customer Care Team at [email protected] with the reason for your cancellation.
If you choose to cancel your discounted subscription before the second order, the difference between the discounted subscription rate and the regular rate will be applied to your account.
Terms & Conditions
Unless otherwise specified, product prices already reflect discounts.
All offers are available while supplies last
Offers are not valid on prior purchases, taxes, or shipping and processing charges.
Customers are responsible for paying applicable sales tax.
Only one discount code can be applied per purchase.
Promotions have no cash value and cannot be exchanged for cash.
Offers cannot be sold or bartered.
Promotions are void where prohibited, taxed, or otherwise restricted by law.
Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.
Dr. Ming reserves the right to end or modify any promotion at any time.
Promo codes are not valid for past orders and cannot be added later by you or Customer Service.
Additional restrictions may apply.
Free gifts are available only while supplies last.
Limit one (1) free gift per order.
A minimum purchase is required to qualify for a free gift (if applicable).
Free gifts are automatically added to your cart once the threshold is reached.
Free gifts are subject to change without prior notice.
Additional restrictions may apply.
If you return your order for a refund and receive a free product within your order, the free product must also be returned in new, unused condition with tags and/or seals.
If the free item is not returned in good condition, the full price of the item will be deducted from your refund.
This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration, or accidental damage, including but not limited to contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) cosmetic damage, including but not limited to scratches, dents, and broken components unless failure has occurred due to a defect in materials or workmanship; (v) any damage resulting from failure to follow product instructions, improper usage. (vii) products sold “AS IS” or with similar notions and does not cover consumable parts such as tea bags, packaging, or other consumable items unless failure has occurred due to a defect in materials or workmanship. When a product, the original item becomes the property of Dr. Ming Tea.
This Guarantee does not apply to any non-Dr. Ming Tea branded products. Dr. Ming Tea does not warrant that the operation of its products will be uninterrupted or error-free. Dr. Ming Tea is not responsible for damage arising from failure to follow instructions relating to the product’s use.
For customers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.
Any missing item from an order must be reported within 5 business days of delivery. Any complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.
Cashback
After placing an order that includes cashback, you will receive an email detailing the cashback amount that you will receive along with choosing your preferred method to redeem the cashback.
You can choose from the following options:
Visa Card: Delivered via email with the cashback amount. It can be used anywhere that accepts Visa.
Gift Card: Offers a higher cashback percentage. Delivered via email and can only be used at our store.
Cashback can only be redeemed once all terms and conditions are met.
The Visa or Gift Card can only be activated after the guarantee period.
You cannot return any products within the guarantee period.
Cashback offers cannot be combined with discount codes. If combined, they will cancel each other out.
You will receive your Visa card or Gift card after meeting all the terms and conditions, and once the guarantee period has passed.
Yes, the Visa card can be used at any store or place that accepts Visa.
No, the Gift card can only be used at our store.
The Gift Card option typically offers a higher cashback percentage, making it a better deal if you plan to make more purchases from our store.
If you try to combine cashback with discount codes, they will cancel each other out, and neither will be applied.
No, once you have redeemed the cashback, you cannot return the product within the guarantee period.
General
Clinically formulated with the right ingredients, our product improves and supports your digestive function. You’ll notice a positive shift with regulated bowel movements, reduced gas, bloating, and constipation, enhanced waste removal, better absorption, and increased mental clarity and energy.
Our blends can be integrated with any diet and health plan you are currently following. They are designed to support you every day, regardless of your dietary choices.
This depends on the results you wish to achieve. We recommend following a healthy diet and exercise plan tailored to your specific goals to maximize results.
Yes, all ingredients in our teas are vegan and natural.
You can enjoy these teas as often as any regular tea. However, for optimal benefits, it's recommended to consider the effects of each tea. The Slimdown Green Tea and Pineapple Cleanse Tea contain ingredients that boost energy, making them ideal for consumption during the day. On the other hand, Restorative Sleeptox Tea is formulated to promote relaxation and improve sleep quality, so it's best enjoyed in the evening to help you unwind and prepare for a restful night's sleep.
The Pineapple Cleanse Tea focuses on detoxification, reducing gas and swelling, balancing appetite, and boosting immune health. In contrast, the Slimdown Green Tea aids in weight loss, enhances digestion, reduces bloating, promoting overall gut balance.
Boil or heat 8 oz water for about 1-2 minutes.
Insert 1-2 tea bags.
Let it steep for 5-7 minutes for best taste.
Yes, our teas are formulated for daily consumption to support ongoing digestive health and weight regulation.
Many of our customers experience enhanced digestive health and improved weight management within 4 weeks of drinking it twice daily.
Through an independent clinical test with 35 individuals. The test group evaluation resulted in improvements in weight regulation, better digestive health, and appetite moderation.
Our teas are formulated to be safe during pregnancy and breastfeeding, however, it's crucial to consult with your doctor or healthcare provider before purchasing to confirm its suitability for your specific situation.
While our teas are made from 100% natural ingredients, they should only be consumed by minors under adult supervision.
Choosing the right tea depends on your personal goals and preferences. We recommend selecting the tea that aligns most closely with your objectives and desired outcomes.
For optimal results, we suggest incorporating our teas into your daily routine as follows: Start your day with our Slimdown Green Tea, enjoy our Pineapple Cleanse Tea midday, and end the evening with our Restorative Sleeptox Tea. However, feel free to adjust the timing based on your personal preferences and lifestyle.
1. We recommend drinking them as follows
In the morning: 1 cup of the Slimdown Green Tea (1 pouch)
In the afternoon: 1 cup of the Pineapple Cleanse Tea (1 pouch)
1 hour before bedtime: 1 cup of the Restorative Sleeptox Tea (1 pouch)
We suggest consulting your healthcare provider before using our products with other prescription medications.
Our teas and supplements are generally safe for most individuals. However, if you experience any adverse reactions while using Dr. Ming Tea products, discontinue use immediately and consult your healthcare provider. Please note that the information provided on www.drmingtea.com is for informational purposes only and should not replace professional medical advice. Always seek the guidance of your healthcare professional before making any changes to your health regimen.
- For significant weight loss: drink one cup (1 bag) of Slimdown Green Tea in the morning on an empty stomach, one cup (2 bag) of Cleanse Pineapple Tea at lunchtime, and one cup (1 bag) of Restorative Sleeptox Tea before bed.
- For moderate weight loss: drink one cup (1 bag) of Slimdown Green Tea in the morning and one cup (2 bags) of Pineapple Cleanse Tea at lunchtime.
- For weight management, drink one cup (1 bag) of Slimdown Green Tea in the morning and one cup (1 bag) of Restorative Sleeptox Tea before bed.
We recommend storing the teas in a cool, dry place away from direct sunlight to maintain their freshness and efficacy.
Yes, you can add natural sweeteners, citrus fruits like lemon, lime, or orange, and aromatic herbs like mint, basil, or thyme, but it’s best enjoyed plain to fully experience its benefits.
Teas
The Slimdown Green Tea supports healthy weight regulation, enhances digestive function, and reduces bloating. It also aids in reducing inflammation, alleviating symptoms of IBS and PCOS, and promoting overall well-being.
Green Tea, Senna Leaf, Citrus Sinesis, Uva Ursi, Peppermint, and Licorice Root.
The Pineapple Cleanse Tea supports the body's natural detoxification process, eliminates gas and swelling, balances appetite, boosts gut health, and enhances the immune system.
Senna Leaf, Pineapple Diced, Orange Peel, Rose Hips, Green Tea, and Licorice Root.
The Restorative Sleeptox Tea enhances overall rejuvenation by supporting restorative sleep, easing anxiety, regulating metabolism, and curbing cortisol levels.
Chamomile, Valerian Root, Lemon Balm, Lavender, Peppermint, and Licorice Root.
Tumbler
The Dr. Ming Tea Tumbler is made from high-quality, BPA-free stainless steel, ensuring durability and safety for daily use.
The Dr. Ming Tea Tumbler has a capacity of 14 ounces (approximately 420 milliliters).
Yes, the Dr. Ming Tea Tumbler includes a stainless steel tea infuser, allowing you to brew the tea directly in the tumbler.
Yes, the tumbler is double-walled and vacuum-insulated to keep your tea hot for up to 12 hours or cold for up to 24 hours.
The Dr. Ming Tea Tumbler is easy to clean. Simply hand wash it with warm, soapy water and rinse thoroughly. The tea infuser is also removable for easy cleaning. Additionally, the tea tumbler is dishwasher-safe.
Yes, the Dr. Ming Tea Tumbler features a secure, leak-proof lid to prevent spills and ensure your tea stays inside the tumbler.
Yes, the Dr. Ming Tea Tumbler is designed to fit in most standard car cup holders, making it convenient for travel.
Yes, we offer a one-year warranty on the Dr. Ming Tea Tumbler against manufacturing defects. Please contact our customer service team for assistance with any issues.
Gels & Supplements
If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new supplements and/or gels, including the Dr. Ming Beauty Boost Supplement and Smooth Gel.
Store the supplement and gel in a cool, dry place away from direct sunlight and out of reach of children.
The Beauty Boost Supplement contains a blend of natural ingredients including Biotin, Collagen, Hyaluronic Acid, Vitamin A, C, D, B-12, and more designed to support skin, hair, and nail health.
It is recommended to take two capsules daily with a glass of water. Please follow the instructions on the label or consult your healthcare provider.
The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.
Results can vary, but many users report noticeable improvements in their skin, hair, and nails within 4-6 weeks of consistent use.
The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.
The Dr. Ming Beauty Boost Supplement is free from common allergens such as gluten, soy, and dairy. However, please check the label for a complete list of ingredients to ensure there are no specific allergens that may affect you.
Our Smooth Gel is a bodycare gel formulated with Sunflower Oil, Caffeine, and Guarana Seed to smooth cellulite visibility, enhance skin elasticity, promote circulation, and tone the skin.
Apply the gel to clean, dry skin twice daily, focusing on areas with cellulite. Massage the product into your skin using circular motions until fully absorbed.
Results can vary, but many users report seeing improvements in skin texture and a reduction in the appearance of cellulite within 4-6 weeks of consistent use.
Yes, the Smooth Gel is formulated to be suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.
No, the Smooth Gel is specifically formulated for use on the body and is not intended for facial application.