FAQs

We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.

Delivery typically takes 3–7 business days from the moment the carrier receives your package.

Please note that delivery times may vary depending on the carrier, your location, and periods of high demand.

Yes, you can update your shipping address before your order ships.
To request a change, please contact our customer support team at [email protected] as soon as possible.

When can I request an address change?

• If your order is placed before 11 AM EST (business days), you must request the change before 11 AM EST the same day.
• If your order is placed after 11 AM EST (business days), you must request the change before 11 AM EST the next business day.
• Orders placed after 11 AM EST on Fridays, weekends, or holidays may be processed before any changes can be made.

Important: Once your order has been shipped, the shipping address cannot be changed.

If an order is shipped to an incorrect address or the carrier is unable to complete the delivery (e.g., address not found or recipient unavailable), the carrier will attempt delivery up to three times. If unsuccessful, the shipment will be marked as “Return to Sender.”

Re-shipments: If you request a re-shipment, we can process it once the order is officially marked as “Return to Sender."

Please note that an additional shipping fee will apply, as Dr. Ming Tea is not responsible for delivery issues caused by incorrect address details or recipient availability.

Refunds: If you prefer a refund instead of a re-shipment, it will be processed only after the returned package is received and the status is updated to “Delivered.”

Please note that original shipping costs will be deducted from the refund, as these issues are not the responsibility of Dr. Ming Tea.

Additional Information

• Re-shipments and refunds may take additional time depending on the carrier.
• We are not responsible for delays related to the return process.
• We are not liable for lost or misdelivered packages due to incorrect address information.
• Refunds will not be issued for orders confirmed as delivered by the carrier after delivery attempts.

If your tracking information shows that your order was delivered but you have not received it, we recommend the following:

• Check with other members of your household
• Ask your neighbors
• Look around your property (e.g., porch, mailbox, reception area)
• Contact the shipping carrier directly to confirm the delivery details

Please note:

Delivered orders: If the carrier confirms that the package was delivered, Dr. Ming Tea is not responsible for the package, and refunds will not be issued in these cases.

Stolen packages: If the package was stolen after being delivered, it is considered the customer’s responsibility. We do not issue refunds for stolen packages.

Lost packages (not delivered): If the order has not been delivered and is marked as lost by the carrier, the case may be reviewed to determine an appropriate solution.

However, each situation may be evaluated on a case-by-case basis. If you believe your case requires further review, please contact our customer support team at: [email protected]

Reporting timeframe:

You have 7 days from the delivery date to report any issue.

Requests made after this period will not be eligible for investigation or compensation.

Yes, we currently offer free shipping.

Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office.

We ship through FedEx, DHL, and USPS. 

No, Dr. Ming is an online-only store. Make purchases through our website www.drmingtea.com to avoid counterfeit products.

We accept the following credit and debit cards:
Visa, Mastercard, American Express, Discover, UnionPay, JCB, Elo, and Diners Club.

We also accept alternative payment methods such as:
Shop Pay, Cash App, Afterpay, PayPal, Google Pay, and Crypto (USDC).

Available payment options may vary depending on your location and will be displayed at checkout.

If the page is freezing, please try clearing your browser’s cache and cookies, closing all tabs, and refreshing the page.

If the issue persists, we recommend taking a screenshot or a short video of the problem and contacting our customer support team for assistance at [email protected].

Your payment information is fully secure when you shop with us.

We use SSL (Secure Sockets Layer) encryption to protect your data during transmission. This ensures that all sensitive information, such as your credit card details, name, and address, is encrypted and protected from unauthorized access.

All transactions are processed through trusted and secure payment providers, following industry-standard security practices.

You can shop with confidence knowing that your personal and payment information is protected at every step of the checkout process.

For immediate payments, your card will be charged once the transaction is authorized, and you will receive a confirmation email.

For Buy Now, Pay Later options such as Shop Pay or Afterpay, you will receive an invoice with payment details within 24 hours.

What you’re seeing is most likely a temporary authorization hold from your bank to verify that sufficient funds are available.

This is not an additional charge. The hold will be automatically released once the payment is successfully processed.

If you experience any issues or have further questions, please contact our customer support team at [email protected].

You can use your gift card during checkout by following these steps:

1. Add your items to the cart and proceed to checkout.

2. In the payment section, locate the field labeled “Discount code or gift card.”

3. Enter your gift card code exactly as provided and click “Apply.”

4. Once applied, the gift card balance will be automatically deducted from your total.

5. If your order total is higher than your gift card balance, you can complete the remaining amount using another payment method.

You can apply a promo code during checkout by following these steps:

1. Add your items to your cart and proceed to checkout.
2. In the payment section, find the field labeled “Discount code or gift card.”
3. Enter your promo code and click “Apply.”
4. Once applied, the discount will be automatically reflected in your order total.
5. Continue to complete your payment.

Important notes:

• Promo codes must be entered during checkout and cannot be applied after the order is placed.
• Only one promo code can be used per order.
• Some promo codes may have specific conditions or restrictions.

If you file a dispute or chargeback with your bank, the resolution process typically takes between 75 and 90 days.

Please note that during this time, any processes initiated with us (such as returns, exchanges, or warranty claims) will be temporarily paused until a final decision is made by your bank.

Returns are subject to eligibility and must meet our return requirements. All requests must be made within 30 days of the date of purchase. Requests submitted after this period will not be eligible.

Product Condition Requirements
Products must be returned in their original packaging.

If items arrive damaged or defective, customers must report the issue within a reasonable timeframe and provide supporting evidence (such as photos/videos) for evaluation.

Returns that do not meet these requirements may be subject to:

• A partial refund (up to 50%), or
• Denial after inspection

We offer two return options:

Refund

• A return shipping fee will be deducted (minimum $10, up to 20% of the order value).
• Original shipping fees and customs charges are non-refundable.
• Refunds are issued to the original payment method only.

Store Credit

• Receive store credit plus an additional 20% bonus.

Disclaimer

Dr. Ming is not responsible for lost or damaged return shipments. All refunds are processed only after the returned items have been received, inspected, and verified. Once approved, please allow 7–10 business days for the refund to be processed.

• Flash Sale items are final sale and cannot be returned.
• Dr. Ming reserves the right to limit or deny returns in cases of excessive, fraudulent, or abusive activity.

Before initiating a return, please ensure your request falls within our 90-day return policy, which applies from the date of purchase. 

To begin a return, please contact:

Dr. Ming Tea Customer Support USA:

[email protected]

A Customer Support representative will:

• Confirm if your item is eligible.
• Guide you through the process step by step.

During the process, you will receive:

• Applicable time limits.
• Product condition requirements.
• Required documentation (if applicable).
• Return shipping instructions.

Important Steps

• Wait for the return authorization before sending your item.
• Include your RMA number and proof of authorization with the shipment.
• Follow all provided shipping instructions carefully.

Unauthorized returns will be refused or returned to the sender and will not be processed.

If your order arrives damaged or defective, you have up to 90 days to request a return or exchange.

To be eligible:

• The item must be in its original packaging.

• All items included in the package must be returned.

If you choose a refund, a 15% return shipping fee will be deducted based on the order value.

If these conditions are not met, the return request will not be processed.

Refunds will be issued for the items you return. Any items that are not returned will not be eligible for a refund and will not be included in the refund amount.

The return process typically takes between 1-2 weeks. Please note that a return shipping fee will be deducted from your refund, calculated based on the original order value (minimum $10, maximum 20% of the order total).

Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.

Please note that original shipping costs and customs charges are non-refundable.

The exchange process typically takes 1–2 weeks, including the time it takes for your item to arrive at our warehouse.

Once your return is received and inspected, we will process your exchange and ship the replacement to the original address provided.

There are no additional shipping fees for exchanges.

A recurring subscription means you are enrolled in automatic, repeated orders of a product at a set interval (for example, every 30 days).

When you sign up for a Dr. Ming subscription:

• Your order will be automatically placed and charged on the selected schedule.
• The payment method you provided at checkout will be charged each time a new order is generated.
• You will continue to receive shipments without needing to place a new order manually.

You can pause, modify, or cancel your subscription at any time before the next billing date to avoid future charges.

Yes! Simply go to drmingtea.com/a/account/login, sign in to your account, and select the subscription frequency that best fits your routine.

If you need any assistance, feel free to contact our support team at [email protected].

Yes, you can pause your subscription at any time.

To do so:

• Log in to your account at drmingtea.com/a/account/login
• Go to your subscription settings
• Click “Pause” and select how long you’d like to pause your deliveries

While your subscription is paused:

• No orders will be processed or shipped
• You will not be charged

If you need assistance, please contact our support team at [email protected].

You’re in full control. Log in at drmingtea.com/a/account/login and select Cancel. If you run into any trouble, our team is happy to help at [email protected].

No, once an order has already been processed or shipped, it cannot be canceled.

Customers are responsible for managing their subscription in advance to avoid unwanted shipments. They can pause, skip, or reschedule upcoming orders directly from their account.

Any changes must be made at least 4 days before the next scheduled shipment. If no changes are made within this timeframe, the order will be processed and shipped as scheduled.

If you cancel your discounted subscription before receiving your second order, the discount applied to your first order will no longer be valid.

In this case, you will be charged the difference between the discounted subscription price and the regular (non-discounted) price for the order you already received.

This means the initial discount is conditional on continuing the subscription beyond the first shipment.

No, subscription orders are not eligible for additional discounts.

When you select the Subscribe & Save option, you are already receiving the maximum discount available. This offer cannot be combined with any other promotions, discount codes, or special offers.

No, you cannot return multiple recurring subscription orders.

Only your most recent subscription shipment is eligible for return. Any previous recurring orders are not eligible for return or refund.

Returns are accepted only for the latest order you have received under your subscription.

The Dr. Ming Tea Club is our rewards and referral program designed to give back to our customers.

As a member, you can earn points by making purchases and completing other qualifying actions. These points can be redeemed for discounts, coupons, and selected products.

You can also earn rewards by referring friends to the brand.

To learn more or join the program, visit: https://drmingtea.com/pages/rewards-program.

• Unless otherwise specified, product prices already reflect discounts.

• All offers are available while supplies last

• Offers are not valid on prior purchases, taxes, or shipping and processing charges.

• Customers are responsible for paying applicable sales tax.

• Only one discount code can be applied per purchase.

• Promotions have no cash value and cannot be exchanged for cash.

• Offers cannot be sold or bartered.

• Promotions are void where prohibited, taxed, or otherwise restricted by law.

• Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.

• Dr. Ming reserves the right to end or modify any promotion at any time.

• Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

• Additional restrictions may apply.

• Free gifts are available only while supplies last.

• Limit one (1) free gift per order.

• A minimum purchase is required to qualify for a free gift (if applicable).

• Free gifts are automatically added to your cart once the threshold is reached.

• Free gifts are subject to change without prior notice.

• Additional restrictions may apply.

• If you return your order for a refund and receive a free product within your order, the free product must also be returned in new, unused condition with tags and/or seals.

• If the free item is not returned in good condition, the full price of the item will be deducted from your refund.

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration, or accidental damage, including but not limited to contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) cosmetic damage, including but not limited to scratches, dents, and broken components unless failure has occurred due to a defect in materials or workmanship; (v) any damage resulting from failure to follow product instructions, improper usage. (vii) products sold “AS IS” or with similar notions and does not cover consumable parts such as tea bags, packaging, or other consumable items unless failure has occurred due to a defect in materials or workmanship. When a product, the original item becomes the property of Dr. Ming Tea.

This Guarantee does not apply to any non-Dr. Ming Tea branded products. Dr. Ming Tea does not warrant that the operation of its products will be uninterrupted or error-free. Dr. Ming Tea is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For customers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Any missing or damaged item from an order must be reported within 5 business days of delivery. Complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.

If your order shows no transit movement for an extended period and our team has contacted you via email regarding the issue, you will have 14 calendar days from the date of our outreach to confirm how you wish to proceed. 

If we do not receive a response within this 14-day window, your case will be automatically considered resolved on the 15th day. At that point, no reshipment or refund will be issued. 

We strongly encourage you to monitor your inbox, including spam and promotions folders, and respond promptly to ensure your case is reviewed and resolved appropriately.

Clinically formulated with the right ingredients, our product improves and supports your digestive function. You’ll notice a positive shift with regulated bowel movements, reduced gas, bloating, and constipation, enhanced waste removal, better absorption, and increased mental clarity and energy.

The Pineapple Cleanse Tea is designed to support detoxification, helping reduce gas and bloating, balance appetite, and promote overall digestive comfort.

The Slimdown Green Tea, on the other hand, is focused on supporting weight management, improving digestion, reducing bloating, and promoting overall gut balance.

Together, they complement each other as part of a daily routine, helping you start your day feeling lighter, supporting digestion, and maintaining a healthier, more balanced system.

Through an independent clinical test conducted with 35 individuals, the evaluation of the test group showed improvements in weight regulation, enhanced digestive health, and better appetite control.

You can enjoy these teas as often as you would any regular tea. However, for optimal benefits, it’s recommended to consider the specific effects of each one.

Slimdown Green Tea and Pineapple Cleanse Tea contain ingredients that help boost energy, making them ideal for daytime consumption.

On the other hand, Restorative Sleeptox Tea is formulated to promote relaxation and improve sleep quality, so it’s best enjoyed in the evening to help you unwind and prepare for a restful night’s sleep.

Yes, our teas are designed for daily use and can be enjoyed every day. Regular consumption helps support digestive health, reduce bloating, and assist with weight management over time.

For optimal results, we recommend incorporating the teas into your daily routine in this order:

• Morning: Slimdown Green Tea to help boost energy and support metabolism.
• Midday: Pineapple Cleanse Tea to aid digestion and reduce bloating.
• Evening: Restorative Sleeptox Tea to promote relaxation and support better sleep.

You can adjust the timing based on your personal routine and preferences.

If you purchased all three teas, we recommend incorporating them into your daily routine as follows:

• Morning: Drink 1 cup of Slimdown Green Tea (1 pouch) to help boost energy and support metabolism.
• Afternoon: Drink 1 cup of Pineapple Cleanse Tea (1 pouch) to aid digestion and reduce bloating.
• Evening (about 1 hour before bedtime): Drink 1 cup of Restorative Sleeptox Tea (1 pouch) to promote relaxation and support better sleep.

For best results, try to follow this routine consistently. You can adjust the timing slightly based on your daily schedule and personal preference.

Many of our customers begin to notice improvements in digestion and weight management within approximately 4 weeks of consistent use. For best results, we recommend drinking the teas daily as part of your routine.

Please keep in mind that results may vary depending on individual habits, lifestyle, and consistency.

It depends on your personal goals. While our teas can support digestion and weight management, we recommend maintaining a balanced diet and regular exercise routine to maximize your results.

Healthy habits will help you achieve faster and more consistent outcomes.

Yes, our teas can be easily combined with any diet or health plan you are currently following. They are designed to support your daily routine, regardless of your dietary preferences or lifestyle.

For best results, we recommend using them consistently alongside your chosen diet.

Yes, there is a recommended way to drink the teas depending on your goals:

• For significant weight loss: Drink 1 cup (1 bag) of Slimdown Green Tea in the morning on an empty stomach, 1 cup (2 bags) of Pineapple Cleanse Tea at lunchtime, and 1 cup (1 bag) of Restorative Sleeptox Tea before bed.
• For moderate weight loss: Drink 1 cup (1 bag) of Slimdown Green Tea in the morning and 1 cup (2 bags) of Pineapple Cleanse Tea at lunchtime.
• For weight management: Drink 1 cup (1 bag) of Slimdown Green Tea in the morning and 1 cup (1 bag) of Restorative Sleeptox Tea before bed.

For best results, follow the routine consistently and adjust based on your personal needs and lifestyle.

Yes, all ingredients used in our teas are vegan and made from natural sources. They are carefully selected to support your wellness while maintaining clean and simple formulations.

Our teas and supplements are generally safe for most individuals when used as directed. However, if you experience any adverse reactions while using Dr. Ming Tea products, we recommend discontinuing use immediately and consulting your healthcare provider.

Please note that the information provided on www.drmingtea.com is for informational purposes only and should not be considered a substitute for professional medical advice. Always consult a qualified healthcare professional before making any changes to your health routine.

We recommend consulting your healthcare provider before using our products alongside any prescription medications or other supplements. This helps ensure they are safe and appropriate for your specific health needs.

Our teas are formulated with carefully selected ingredients. However, if you are pregnant or breastfeeding, we strongly recommend consulting your doctor or healthcare provider before using our products to ensure they are appropriate for your specific situation.

Your safety and well-being should always come first.

While our teas are made with 100% natural ingredients, we recommend that they be consumed by minors only under adult supervision.

For additional guidance, it’s always best to consult a healthcare professional before giving these products to children.

Choosing the right tea depends on your personal goals and needs.

• If you're looking to support weight loss and boost energy, Slimdown Green Tea is a great option.
• If your goal is to improve digestion and reduce bloating, Pineapple Cleanse Tea may be the best fit.
• If you want to relax and improve sleep quality, Restorative Sleeptox Tea is recommended.

You can also combine them as part of a daily routine to support multiple benefits.

We recommend storing your teas in a cool, dry place away from direct sunlight to help maintain their freshness and effectiveness.

Make sure to keep them in their original packaging or a sealed container to protect them from moisture and air exposure.

Preparing your tea is simple. Just follow these steps:

1. Heat or boil 8 oz of water.
2. Add 1–2 tea bags to your cup.
3. Let the tea steep for 5–7 minutes for best flavor and effectiveness.
   
   

You can adjust the number of tea bags and steeping time based on your taste preference.

Yes, you can add natural sweeteners, citrus fruits like lemon, lime, or orange, as well as herbs such as mint, basil, or thyme. However, for the best results and to fully experience the benefits, we recommend enjoying the teas plain.

The Slimdown Green Tea supports healthy weight management, enhances digestive function, and helps reduce bloating. It may also aid in reducing inflammation, easing symptoms associated with IBS and PCOS, and promoting overall well-being.

The Slimdown Green Tea contains a blend of natural ingredients, including Green Tea, Senna Leaf, Citrus Sinesis, Uva Ursi, Peppermint, and Licorice Root.

The Pineapple Cleanse Tea supports the body's natural detoxification process, eliminates gas and swelling, balances appetite, boosts gut health, and enhances the immune system.

The Pineapple Cleanse Tea is made with a blend of natural ingredients, including Senna Leaf, Diced Pineapple, Orange Peel, Rose Hips, Green Tea, and Licorice Root.

The Restorative Sleeptox Tea enhances overall rejuvenation by supporting restorative sleep, easing anxiety, regulating metabolism, and curbing cortisol levels.

Chamomile, Valerian Root, Lemon Balm, Lavender, Peppermint, and Licorice Root.

The Dr. Ming Tea Tumbler is made from high-quality, BPA-free stainless steel, designed for durability and safe daily use.

The Dr. Ming Tea Tumbler holds up to 14 ounces (approximately 420 milliliters).

Yes, the Dr. Ming Tea Tumbler includes a stainless steel tea infuser, allowing you to brew the tea directly in the tumbler.

Yes, the tumbler is double-walled and vacuum-insulated to keep your tea hot for up to 12 hours or cold for up to 24 hours.

The Dr. Ming Tea Tumbler is easy to clean. Simply hand wash it with warm, soapy water and rinse thoroughly. The tea infuser is removable for added convenience, making it easier to clean all parts. The tumbler is also dishwasher-safe.

Yes, the Dr. Ming Tea Tumbler features a secure, leak-proof lid to prevent spills and ensure your tea stays inside the tumbler.

Yes, the Dr. Ming Tea Tumbler is designed to fit in most standard car cup holders, making it convenient for travel.

Yes, we offer a one-year warranty on the Dr. Ming Tea Tumbler against manufacturing defects. Please contact our customer service team for assistance with any issues.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new supplements and/or gels, including the Dr. Ming Beauty Boost Supplement and Smooth Gel.

Store the supplement and gel in a cool, dry place away from direct sunlight and out of reach of children.

The Beauty Boost Supplement contains a blend of natural ingredients including Biotin, Collagen, Hyaluronic Acid, Vitamin A, C, D, B-12, and more designed to support skin, hair, and nail health.

The Dr. Ming Beauty Boost Supplement is free from common allergens such as gluten, soy, and dairy. However, please check the label for a complete list of ingredients to ensure there are no specific allergens that may affect you.

The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.

It is recommended to take two capsules daily with a glass of water. Please follow the instructions on the label or consult your healthcare provider.

Results can vary, but many users report noticeable improvements in their skin, hair, and nails within 4-6 weeks of consistent use.

The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.

Our Smooth Gel is a bodycare gel formulated with Sunflower Oil, Caffeine, and Guarana Seed to smooth cellulite visibility, enhance skin elasticity, promote circulation, and tone the skin.

Apply the gel to clean, dry skin twice daily, focusing on areas with cellulite. Massage the product into your skin using circular motions until fully absorbed.

Results can vary, but many users report seeing improvements in skin texture and a reduction in the appearance of cellulite within 4-6 weeks of consistent use.

Yes, the Smooth Gel is formulated to be suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.

No, the Smooth Gel is specifically formulated for use on the body and is not intended for facial application.